Negotiation Skills & Conflict Resolution

Better Thinking.
Better Skills.
Better Business.

Collaboration | Negotiation | Conflict Resolution | Difficult Conversations | Relationship Management

Recent Articles


The workshop provided me with a number of valuable tools and thoughts to assist me with the negotiation process. Today, I conscientiously reduce the number of assumptions I make before and during a negotiation, making me a more effective negotiator.

Mary Cascioli | Operations Effectiveness Advisor, RBC Royal Bank

Your keynote presentation on ‘The Art of Negotiation’ was an excellent training session for our members. It was a genuine eye opener for many of us. Your knowledge and expertise was reflected in the way you conducted the presentation, and the enthusiastic reactions from the audience confirmed your ability to keep them engaged. In addition to your good advice, we particularly enjoyed your humour and the audience involvement with the interactive exercises. We are extremely pleased to say that we have received very positive feedback on your session, which helped us make this meeting a great success.

Monika Nowak and Sacha Olenroot | Co-Directors of Programs, CHMSE (Canadian Hotel Marketing and Sales Executives)