Testimonials: Negotiation Skills & Conflict Management Training Programs

Common Outlook was also a pleasure to deal with and brought a tailor-made approach, focused on our needs.  They addressed our concrete business issues, provided Spanish-speaking consultants, and stood behind their work by tying their fees to the financial results we generated.  My investment was repaid many times over.

Satya Menard, President, Central and South America Region, Sodexo

Common Outlook had a significant impact on my Central and South American Senior Executive team.  Common Outlook’s advice and training provided the confidence and creativity my country heads needed to handle the ensuing economic crisis with great success.  We applied their input to hundreds of millions of dollars worth of transactions; their input had a very positive impact on our financial results.

Satya Menard, President, Central and South America Region, Sodexo

Your training sessions are still the best ones the bank offers!

Ambrose Nguyen, PMP, CAMS, Project Manager AML Program Internal Development Team,  RBC Royal Bank

Common Outlook’s consultants were very professional and thorough in their approach. They were keenly focused on knowing our challenges and presenting powerful and practical ideas for addressing them. Their work has produced the behaviour change I was looking for. Common Outlook’s post-workshop surveys helped confirm the impact their work has had on our staff’s behaviour. Thank you.

Glenn Blaylock, Senior Vice-President, Operations, RBC Royal Bank

Common Outlook’s Negotiation Skills Workshop redefines what negotiation is and what it should be. The course definitely enhanced the ‘outlook’ and ability of each participant in a truly positive manner.

Randy P. Galluzzi, National Manager, Toyota University, Toyota Canada Inc.

The Negotiations Skills Workshop that I attended with Common Outlook had a life changing impact. My communication with family, friends and colleagues has become more of a “win-win”. I was so impressed with the workshop that I convinced the team at Common Outlook to present a seminar to members of a professional body of which I’m a member. The response was very enthusiastic. I recommend the Negotiation Skills Workshop to anyone with a progressive mindset who is striving for a successful life.

Brooks Ahulwalia, Marketing Coordinator, Canada Revenue Agency

This course well exceeded my expectations — best course of this kind I’ve taken since the Xerox sales course in 1987.

Executive Director, CIBC World Markets

Common Outlook’s Effective Negotiation Skills Workshop is one of the few training courses which, after a number of months, I see has long-term value. I would highly recommend it.

Larry Hutchinson, National Manager, Product Planning, Toyota Canada Inc.

The workshop provided me with a number of valuable tools and thoughts to assist me with the negotiation process. Today, I conscientiously reduce the number of assumptions I make before and during a negotiation, making me a more effective negotiator.

Mary Cascioli, Operations Effectiveness Advisor, RBC Royal Bank

Two months after taking the course I have not only implemented but continue to use the effective tools that were taught to me throughout this one-day session. This workshop has definitely provided me with the discipline to better prepare for meetings.

Kim Carter, Vice-President, Business Development, De Lage Landen Financial Services

As a consultant and entrepreneur, I often find myself relying upon the cooperation of others to meet key business objectives. The tools I learned from Common Outlook have helped me to be more curious, and more open to different perspectives. This has improved my ability to negotiate and manage difficult conversations, so that I am now better equipped to handle these situations in order to achieve a “win-win” outcome.

Mitch Fanning, Marketing Coach & Copywriter

I found the course reinforced principles and techniques previously learned, but did so in a thought-provoking and encouraging environment. No matter how much experience or reading any salesperson or manager has, courses like this one have great value and should be taken advantage of when offered.

Gary Clifton, Marketing Manager, Biotronik Life Systems

One day with the workshop facilitator, learning about and role-playing with the Harvard Negotiation Project changed my outlook on negotiations. Despite how important the role of negotiations is in our everyday lives, we so often handle it reactively and with little or no planning. Common Outlook provides structure and discipline, packaged up in a commonsense format. I have used the tools, seen the difference and, as a consequence, have gotten to ‘yes’.

Brian Prendergast, President, Sonar Communications Inc.

This course was straightforward and practical — user-friendly. I specifically took this course for help with co-workers and meeting preparation, and now I feel I can deal with these different situations with confidence.

Sally Leech, Customer Service, Instrument & Service Specialist, BD Biosciences

The Common Outlook training was really valuable because it gave our organization the opportunity and the tools to reflect on how to produce the outcomes in a negotiation that we want to have happen. In the nonprofit sector, participating in this kind of training is rare. Given that we negotiate a lot with donors so that our programs can be delivered – in our case – to disadvantaged Canadians, the Common Outlook tools can make a difference to the success of our programs, and therefore to our low-income clients. I strongly recommend the training to others in the voluntary sector.

Heather Billou, Director, Planning & Development, SEDI

Testimonials: Negotiation Skills Consulting

Over the course of a year, Common Outlook worked with our Top 300 Executives globally to provide a more systematic, empowered approach to negotiation and relationship management. We applied their methodology to the €100’s of millions worth of contracts we negotiate each year to produce improved bottom-line returns.  They also provided top-notch consulting advice on our organization’s largest transaction ever.

Philip Jansen, Group Chief Operating Officer, Sodexo

Common Outlook provided insightful advice on a complex transaction worth several hundred million pounds, involving several multinational parties.  They showed us fresh ways of looking at things; were willing to challenge our thinking and forced us to address and answer the tough questions.  They helped us avoid impasses and move forward towards success.  They were incredibly flexible in meeting our needs and provided great value. I recommend them highly.

Aidan Connolly, Chief Executive, Sodexo UK & Ireland

I really appreciated the follow-up that came after my session with Common Outlook. The practical information on preparing for a negotiation enabled me to achieve my win-win goals. I can’t say enough about how taking the time to think through my own underlying issues and consider those of the others made a difference in enabling us to achieve a common goal in our negotiations. I really appreciated the personal attention that I received; it made me feel that Common Outlook really cared about my success.

Karen King, Executive Director, New Voices Fund and Independent Production, TORONTO 1

Testimonials: Keynote Presentations on Negotiation Skills & Conflict Management

Thank you for being a part of our event and sharing your expertise with us and our members. Your ‘Art of Negotiation’ sessions were first class. We really appreciated the thoughtfulness and preparation you put into your workshops. The way in which you distilled the relevant, key points from such a huge topic was impressive. The feedback we received from the 40 members who participated in your sessions was consistently positive. Many people said that the ‘takeaway’ skills they learned are ones which they can apply to both their professional and personal lives.

Clare Cockell & Lisa Woznica, Co-Chairs GTA Steering Committee and Madeline Long, Chair of “Peer 2 Peer” Event, CWC (Canadian Women in Communications)

After attending one of your sessions, I started considering what negotiation actually means, and I was amazed at how often I am in negotiations throughout my day. Your approach to it all really struck a chord with me and I walked away from the session with some serious insight as to how I’ve been approaching negotiations and how I can seriously improve my skills. Thank you so much!

Erin Kuttner, Producer, 4stroke

Your keynote presentation on ‘The Art of Negotiation’ was an excellent training session for our members. It was a genuine eye opener for many of us. Your knowledge and expertise was reflected in the way you conducted the presentation, and the enthusiastic reactions from the audience confirmed your ability to keep them engaged. In addition to your good advice, we particularly enjoyed your humour and the audience involvement with the interactive exercises. We are extremely pleased to say that we have received very positive feedback on your session, which helped us make this meeting a great success.

Monika Nowak and Sacha Olenroot, Co-Directors of Programs, CHMSE (Canadian Hotel Marketing and Sales Executives)