‘Windows of insight’ occur in various situations and settings. Sometimes we gain insights during the throes of a conflict or as a result of coaching (from a professional coach or a friend) or with the assistance of a trained therapist.…
Night Vision Goggles
Welcome to the first article in our Night Vision series, where we explore the drivers behind human behaviour to help explain what goes on in organizations. Let us begin with the grounding principles underlying this journey: Four Premises: Rationality is…
A Quick Look Back to See the Road Ahead
In this article, rather than give you our information or opinions about something, we have once again chosen to ask you a series of questions to help you learn from your own experience. We hope they are useful for you.…
An After-the-Fact Assessment Tool Designed to Turn You into a Better Negotiator
Assessing the Planning Stage After the Fact In hindsight, did you fully consider the strengths of the approach you planned to take and its weak spots? Did you also consider the strengths and weaknesses of the other person's approach? Did…
Problem-Solving Your Way through a Negotiation
Going into a negotiation knowing what you want is good… right? Well, not if you’re fixated on it; not if you are absolutely set on getting that one concession; that one demand; that one thing you, or more likely, your…
Mindsets, Battles, and Negotiation
If, in preparing for a negotiation, you view it as a battlefield, you might want to look at your mindset. The way we see it, gone are the olden days when win/lose negotiation strategies might have had some merit. In…
Grown-up Lego (a.k.a. Relationship Management)
Relationships, whether at work or at home, are built action by interaction, in much the way kids build structures out of Lego. Yet many of us treat those interactions as transactions… as finite moments or happenings that have no bearing…
Are You Present? Or Are You Digitally Absent?
Digital devices like Smartphones can be a boon if you have a teen/daycare/babysitter you need to stay in touch with, or colleagues who you need to touch base briefly with about something. But apart from specific times and occasions, staying…
Appreciating Conflict
All meaningful relationships, whether at work or at home, have conflicts. The conflicts may be ongoing; they may come in short bursts; they may be separated by long interludes of harmony; but if those connections are to continue to be…
Managing Tribe-based Conflict
At its core, a tribe is held together by the need for safety and well-being. Individually, each member has the same need… it’s what draws us to this or that group. Adolescents feel the pull most keenly, for they are…