Roger Fisher, William Ury and Bruce Patton
Getting to Yes offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict, whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. This book is based on the work of the Harvard Negotiation Project, a group that deals continually with all levels of negotiation and conflict resolution.
“Getting to Yes is a highly readable and practical primer on the fundaments of negotiation. All of us, as negotiators dealing with personal, community, and business problems, need to improve our skills in conflict resolution and agreement making. This concise volume is the best place to begin.” —John T. D