David H. Maister, Charles H. Green and Robert M. Galford
The Trusted Advisor asserts that the key to professional success is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples—successes and mistakes, their own and others’—to great effect.
“The Trusted Advisor offers an invaluable road map to all those who seek to develop truly special relationships with their clients.” Carl Stern, CEO, Boston Consulting Group