There is good conflict and then there’s bad conflict. The first one gets resolved; the second one doesn’t. For years, bad conflict ensured good conflict couldn’t earn a dime, never mind a profit. But things are turning around. Figuratively and in real dollars, good conflict is generating hefty returns both in business and at home. And it’s achieving those results with very little initial outlay.
Author: Common Outlook Consulting Inc.
Radio Interview with Fredi Liu – Malaysia
If you're itching to hear about some of the key differences between men and women in their approach to negotiation, and how those differences impact results, listen to Peter Hiddema, one of the world's most respected negotiation experts, as Freda…
Video Interview – HR Magazine Singapore
httpvh://www.youtube.com/watch?v=J0pf2yPEn-c Article - Don't Wait Until Conflicts Arise By: Sabrina Zolkifi, Singapore Published: Mar 22, 2011 Singapore – Far too often, human resources (HR) practitioners only get called to manage a conflict when things have already gotten out of hand.…
Battle of the Sexes
Do men and women really negotiate differently? Who’s the better negotiator? How do non-verbal communications affect cross-gender negotiations? To get the answers to these and other questions from one of the world’s most respected negotiation experts, listen to Peter Hiddema’s…
Top 5 Sales Negotiation Mistakes
Picture the scene: it’s late in your fiscal year and you’re in the final stages of negotiating a big sale. If you land this one, you will exceed your annual sales target by 25% and your bonus will double. No doubt about it – you want this one. Then comes the bad news: to do the deal, the client wants a major concession that will erode the profitability of the transaction and set a bad precedent. You thought you had handled this objection earlier and put it aside, but you were wrong. What now? In this article, I will share some advice that I hope will help address challenges like this.
Shake it up!
How Master Negotiators ‘Get Bigger’ From the time of inception, we began to change. To say that being born; that coming out of baby and childhood was hard work, vastly understates the case, for the hurdles each one of us had…
What’s Wrong with Being Wrong?
Recently, I had the good fortune to be part of an audience where Peter Hiddema was speaking. He said a number of pithy things which I’ll share with you in future articles, but the one that hit me square between the eyes was that most people, upon making a mistake, feel themselves diminished by it.
The ‘Okay’ Gift
Your holidays aren’t going to be perfect…and neither are mine. That doesn’t mean to say we aren’t going to experience sublime moments, but to expect each day—each gathering to be only positive, is to invite that dripping icicle of holiday discontent.
“A Privilege to Give”
Every year at this time, Common Outlook contributes to a worthwhile charity. This year we have chosen the Toronto Foundation for Student Success: an arm’s-length charity of the Toronto District School Board. The TFSS feeds more than 100,000 hungry children…
Deciphering Intention
Researchers at Harvard have discovered that babies as young as nine months old have a sophisticated understanding of social interaction. After watching two puppets make different decisions about how they share their toys, the babies are choosing to interact only with the puppet who shared. This leaves us to surmise that if the ability to detect social skills is present at such an early age, then surely those skills must be vital to our survival both individually and collectively.