Difficult Conversations: How to Discuss What Matters Most

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Difficult Conversations, which is based on 15 years of research at the Harvard Negotiation Project, walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds.

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“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.” Peter M. Senge, bestselling author of The Fifth Discipline

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