Difficult Conversations, which is based on 15 years of research at the Harvard Negotiation Project, walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds.
Download a summary of the book Difficult Conversations
“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.” Peter M. Senge, bestselling author of The Fifth Discipline