How often have you wished you knew how to defuse the difficult people who wreak havoc on your life? Whether it's a neighbour who keeps disturbing your peace, an employer who manipulates you into unpaid overtime, a spouse who criticizes and controls your every move, a colleague who uses scare tactics to intimidate you, or a student who teases your child without mercy, Take the Bully by the Horns will give you real-life strategies stop people from taking advantage of you.
Author: Common Outlook Consulting Inc.
Coaching: The new way to retain high performing employees
More and more corporations are hiring coaches to work with their employees to develop their careers, particularly for those people who are seen as high-value employees. There is a new term for these people: "HiPo's", or High Potential Employees. Coaching…
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Free Donuts
Did you hear about Nicole Lilliman? She's the single mother of 4 who was recently fired and then re-hired by Tim Hortons for giving a Timbit to a toddler. I can't help but think of all the negotiating going on…
Take the Bully by the Horns by Sam Horn
A neighbour I can't seem to get along with is a bully. The problem started, as these things usually do, over something quite trivial. How such a small thing could have grown into an emotional hot-button between two adults still…
Negotiation where both sides win
By Horacio FalcãoThere are key steps to creating value in a negotiation. Knowing them and how to prepare for them is the path to a “win-win” outcome. Start here. Negotiation where both sides win Value creation is only consistent in a…
Closing the deal in negotiations: Avoid rushing in
Closing a deal can be ‘extremely hard’, says INSEAD Affiliate Professor of Decision Sciences Horacio Falcao, because it’s the conclusion of the whole negotiating process. If something’s gone wrong and hasn’t been picked up by that point, the person you’re…
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Conflict Management
By Alistair Dobbie In the world of finance we can all too easily skip over the very real costs of conflict. Emotional intelligence as a concept has done a lot to address the image of phone-throwing Wall Street traders left over…
Caring is More Important than Money
More important than what you earn, more important than your benefit package, most important to how you feel about your work is having a caring boss. A 2000 Gallup poll of people working in 700 different companies showed most people…
A Whole New Mind: Why Right-Brainers Will Rule the Future
Daniel PinkSeldom have I had so much fun reading a book. From the Agriculture Age of the 18th century to the Industrial Age of the 19th century to the 20th century's Information Age, Daniel Pink's theory is that the 21st…
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The Art and Science of Negotiation
In The Art and Science of Negotiation, Raiffa uses a vast array of specific cases and clear, helpful diagrams to explain the step-by-step processes of negotiation, and translates this deeper understanding into practical guidelines.