We all come to work hoping to get things accomplished. Yet many of us I suspect, have days when we go home feeling “I got nothing done”. How come? Well, if you’re a typical manager, much of your day is…
Category: Articles
Lessons from Marie
A friend of mine, "Marie", develops training programs for her clients. Recently, she ran a program and encountered a very hostile participant. Luckily, Marie is quite skilled at managing conflict and she was able to get her program back on…
Essential, Now More Than Ever
Since October last year, close to 300,000 Canadians have lost their jobs and it's predicted that number will grow as the months pass. In times of economic uncertainty, those tasked with running organizations often behave in very predictable ways:• Decision making…
Cleaning Up Our Psychic Environment
Joe Stanford is one of Common Outlook's consultants. Recently, he was invited to be a speaker at The Canadian Association for the Club of Rome CACOR. The following is his presentation. Cleaning Up Our Psychic Environment- How We Can Reduce…
In Perfect Balance
Sarah Palin's selection as Republican John McCain's running mate has stirred up a lot of debate about the role of working mothers. Lots of statistics are being thrown around about percentages of working mothers in the workforce, percentages of women…
Coaching: The new way to retain high performing employees
More and more corporations are hiring coaches to work with their employees to develop their careers, particularly for those people who are seen as high-value employees. There is a new term for these people: "HiPo's", or High Potential Employees. Coaching…
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Free Donuts
Did you hear about Nicole Lilliman? She's the single mother of 4 who was recently fired and then re-hired by Tim Hortons for giving a Timbit to a toddler. I can't help but think of all the negotiating going on…
Negotiation where both sides win
By Horacio FalcãoThere are key steps to creating value in a negotiation. Knowing them and how to prepare for them is the path to a “win-win” outcome. Start here. Negotiation where both sides win Value creation is only consistent in a…
Closing the deal in negotiations: Avoid rushing in
Closing a deal can be ‘extremely hard’, says INSEAD Affiliate Professor of Decision Sciences Horacio Falcao, because it’s the conclusion of the whole negotiating process. If something’s gone wrong and hasn’t been picked up by that point, the person you’re…
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Conflict Management
By Alistair Dobbie In the world of finance we can all too easily skip over the very real costs of conflict. Emotional intelligence as a concept has done a lot to address the image of phone-throwing Wall Street traders left over…