More and more corporations are hiring coaches to work with their employees to develop their careers, particularly for those people who are seen as high-value employees. There is a new term for these people: "HiPo's", or High Potential Employees. Coaching…
Read More Coaching: The new way to retain high performing employees
Did you hear about Nicole Lilliman? She's the single mother of 4 who was recently fired and then re-hired by Tim Hortons for giving a Timbit to a toddler. I can't help but think of all the negotiating going on…
By Horacio FalcãoThere are key steps to creating value in a negotiation. Knowing them and how to prepare for them is the path to a “win-win” outcome. Start here. Negotiation where both sides win Value creation is only consistent in a…
Closing a deal can be ‘extremely hard’, says INSEAD Affiliate Professor of Decision Sciences Horacio Falcao, because it’s the conclusion of the whole negotiating process. If something’s gone wrong and hasn’t been picked up by that point, the person you’re…
Read More Closing the deal in negotiations: Avoid rushing in
By Alistair Dobbie In the world of finance we can all too easily skip over the very real costs of conflict. Emotional intelligence as a concept has done a lot to address the image of phone-throwing Wall Street traders left over…
More important than what you earn, more important than your benefit package, most important to how you feel about your work is having a caring boss. A 2000 Gallup poll of people working in 700 different companies showed most people…
Many of the tools we teach in our workshop, Managing Confrontation and Conflict can help you improve your communication skills. The tools are discussed in detail in the book Difficult Conversations: How To Discuss What Matters Most by Douglas Stone,…
