The Trusted Advisor asserts that the key to professional success is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples—successes and mistakes, their own and others’—to great effect.
Category: Recommended Reading
Getting It Done: How to Lead When You’re Not in Charge
Whoever you are—business executive, union member, staff support, consultant, or governmental official—you cannot accomplish all your goals by yourself. This book will help you learn how to work more effectively with others.
The Heart of Conflict
In the most compassionate and compelling way, The Heart of Conflict shows each of us how to meet the challenges of conflict, in terms of both achieving practical results and making sense of our inevitable differences.
Beyond Machiavelli: Tools For Coping With Conflict
Beyond Machiavelli provides a step-by-step process for dealing with the persistent and complex disputes that mark our changing, often dangerous world. They break conflicts into manageable components and advance a process for problem-solving.
Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations, which is based on 15 years of research at the Harvard Negotiation Project, walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds.
America Alone: The End of the World as We Know It
In this, his first major book, Mark Steyn--probably the most widely read, and wittiest, columnist in the English-speaking world--takes on the great poison of the twenty-first century: the anti-Americanism that fuels both Old Europe and radical Islam. America, Steyn argues, will have to stand alone. The world will be divided between America and the rest; and for our sake America had better win.
The Seven Strategies of Master Negotiators
Buy Now Dr. Brad McRae "Artfully sets out all the fundamentals in an enjoyable and educational read." -- Gerald Schwartz, President and CEO, Onex Corporation Whether negotiating a multi-million dollar contract, terms with a new supplier, a raise with the…
Getting to Yes: Negotiating Agreement Without Giving In
Getting to Yes offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict, whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats.